Consumer rights for returns and exchanges

·        Faulty goods: If a product has a manufacturing defect or is not fit for purpose, the seller must offer a refund, repair, or replacement.

·        Warranties: Businesses are required to honor product warranties and provide remedies such as repair, replacement, or refund for hidden defects.

·        Unsatisfactory goods: Consumers can return unsatisfactory products, though specific return windows and conditions will vary by retailer.

·        Return request shall be submitted online within 3 days of recieving the order, and a full refund shall be executed, after shipping cost deduction, within 7 to 14 days for items in their original condition and packaging

- Exceptions: Certain items may not be eligible for return, such as final sale items, personalized products, or specific categories like earrings and liquid products.

- Refunds: Processing time for refunds can vary. After the retailer processes the return, it may take a few additional business days for the refund to appear on your bank statement

Returns and refunds:

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace as may be amended from time to time. Acceptance of returns shall be in our discretion subject to compliance with applicable laws.

Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace as may be amended from time to time. Our rules on refunds shall be exercised in our discretion subject to applicable laws of the territory. We may offer refunds in our discretion

• In respect of the product price;
• Local and/or international shipping fees (as stated on the refunds page) and by way of store credits vouchers mobile money transfer bank transfers or such other methods as we may determine from time to time.
• Returned products shall be accepted and refunds issued by EMARATI BRANDS acting for and on behalf of the seller. Notwithstanding paragraphs 4.1 and 4.2 above in respect of digital products or services and fresh food EMARATI BRANDS shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.
• Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.